Receptionist | Collegiate AC
+44 (0) 1235 833 642

Receptionist

Receptionist

About Collegiate

Collegiate AC is the Europe’s leading operator of luxury student accommodation, working closely with their partners to deliver an exceptional student experience in some of the most innovative schemes in leading University towns and cities.

The key to Collegiate’s rapid growth has been their unrelenting focus on delivering excellence in every aspect of their role and working with like-minded partners who share their vision.

Responsibilities

The key duties for the role are:

  • Providing a warm, friendly and professional welcome to all residents, visitors and contractors.
  • Conducting tours of the property and assist in the booking procedure for prospective residents.
  • The role is to be based onsite but the ability to be flexible to work marketing activities offsite will be required.
  • Ensuring required maintenance or housekeeping works within the property are reported and completed.
  • Processing customer bookings and payments.
  • Chasing arrears.
  • Conducting and logging room and communal area inspections.
  • Identifying hazards, resolving risks and responding to alarm activations.
  • Dealing with issues or incidents and involving the emergency services if required.
  • Completing a variety of general administration tasks including incident logs and inspections.
  • Ensure the communal lounges; lift lobbies, hallways and reception areas are kept clean.
  • Support the induction and training of new members of the team.
  • Attend and constructively contribute to team meetings.
  • Sharing knowledge and supporting new ideas to improve processes.
  • Develop, plan and deliver activities alongside the rest of the Team.
  • Contribute and support the growth of a First-Class Community and Team.
  • Ad hoc tasks.

Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year – the JD is not exhaustive.

Requirements

Experience:

  • Experience in a customer-facing role
  • Experience in resolving customer issues

Skills/Ability/Knowledge:

  • A passion for people and exceeding customers’ expectations
  • A good level of computer literacy
  • Great communication skills and a team player mentality
  • An understanding and empathetic approach