Weekend Evening Concierge | Collegiate AC
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Weekend Evening Concierge

Weekend Evening Concierge

About the Role:

Collegiate AC is the UK’s leading operator of superior student accommodation across some of the UK’s top university cities, offering to both students and parents – great value, superb facilities and peace of mind. With our unrivalled record and expertise, Collegiate AC delivers student living, just better!

A key factor of our success has been the careful development and pro-active management of our buildings.

As a Concierge you will be expected to deliver an exceptional customer experience, alongside excellent standards of service to ensure that students living within our clients property experience outstanding service and a friendly, safe and clean environment.

You’ll provide an excellent support service outside normal hours, ensuring there is a friendly face in the reception area to resolve resident’s problems as and when they arise both face to face and over the phone.

Responsibilities

Duties in detail:

·Regular patrols across the site

·Identifying hazards, resolving risks and responding to alarm activations

·Dealing with issues or incidents and involving the emergency services if required

·Completing a variety of administration tasks including incident logs and inspections

·Ensure the communal lounges, lift lobbies and reception areas are kept clean

·Support the on boarding of new members of the team

·Attend and constructively contribute to team meetings

·Sharing knowledge and supporting new ideas to improve processes

·Contribute and support the growth of an urban team spirit

Requirements

Personal Specification

Skills/Ability/Knowledge:

·A passion for costumer service

·Experience in a customer-facing role

·A good level of computer literacy

·Great communication skills and a team player mentality

·An understanding and empathetic approach

·Previous security/conflict management experience

All candidates must be exceptionally well presented, highly articulat and have excellent written and verbal communication skills.