IT Support Apprenticeship | Collegiate AC
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IT Support Apprenticeship

IT Support Apprenticeship

We are recruiting for an IT Apprentice to join our Head Office team in Ardington near Wantage. This role will be working closely with the IT Manager providing IT support to Head Office and Site staff. This is a great opportunity to get on the job experience and off the job training, culminating in a Level 3 Advanced Apprenticeship in IT.


  • Server operating system administration
  • Responding to general queries and providing basic training.
  • Set-ups: new user account / mailboxes, PC / laptops, wireless routers etc
  • Day-to-day support (printer installs, WLAN / Internet connection troubleshooting etc)
  • Support colleagues on technical issues
  • Diagnose IT incidents and reports, solving where possible and escalating where necessary, while monitoring incidents and reports until resolution
  • Maintain high degree of customer service at all times
  • Support colleagues in the use of IT equipment
  • Perform ad hoc requests as and when required
  • Desktop and Laptop support in hardware & software
  • Customer Service both face to face & over the telephone
  • Training new users on PC & software usage
  • Hardware installation, configuration, repairs and upgrades


Desired skills

  • General IT skills – MS word, excel, email etc
  • Excellent communication skills, both written and verbal
  • Excellent organisation & time management

Some IT support experience – e.g. helping family members with their PC’s

Personal qualities

  • Team player
  • Careful attention to detail
  • Organised and efficient
  • Confident communicator at all levels
  • Warm/friendly personality

Desired qualifications

Minimum of 4 GCSEs at grades A*-C (9-4) or equivalent qualifications including English and maths.